Steward · £29.99 a month
A steward for the home you intend to keep.
HoWA's most complete tier. The home health score, risk register, predictive maintenance, evidence packs and the Annual Home Report, so the home is protected before failure, not after.
The cost of a home isn't the mortgage.
It's the leak you didn't catch, the renewal you missed, the damp you found too late.
Steward watches for the things that quietly erode a home, and keeps the evidence that it was cared for.
Most homes lose money to problems that were predictable. A blocked gutter that becomes a saturated wall. A boiler service missed that becomes an emergency replacement. A transfer that falls through because there was no record of care. Steward is the layer that watches for these things, quietly, before they happen.
Ownership is passive. Stewardship is intentional.
The House of Willow Alexander
01
The HoWA Score & risk register
Risk, watched continuously.
Steward maintains a live health score for your home, not a static snapshot, but a number that moves as the home changes. Behind it sits a risk register: every open concern, ranked by urgency and cost, so nothing is forgotten.
Your HoWA Score dropped from 91 to 84 last month. Two items opened: the flat roof over the kitchen extension hasn't been inspected in four years, and your boiler service is now overdue by six weeks. Steward surfaces both, with suggested actions and estimated costs.
02
Predictive maintenance
Failure, caught early.
Most home failures are not sudden. They build over months, a slow pressure drop, a condensation pattern, a habit of short-cycling. Steward reads these signals and speaks before the small thing becomes an expensive one.
Your smart meter data shows a 23% increase in gas consumption over three weeks with no change in usage pattern. Steward flags this as a potential heat exchanger issue and suggests a service call before the heating season.
03
Sensor & smart-meter interpretation
Oversight, above your devices.
A smart home generates data. Steward makes it useful. Where sensors, smart meters and connected devices report readings, Steward interprets them against your home's record, making sense of the numbers in context, not in isolation.
Your leak sensor in the utility room triggered at 2am. Steward cross-references the washing machine service record (drum seal replaced 18 months ago) and the plumbing layout. It routes the alert with context: likely door seal, not a pipe. A £40 fix, not a £400 emergency.
04
Annual Home Report & Home Transfer Pack
Evidence, kept to a standard.
Every service, certificate, decision and improvement is filed to a record structured for transfer. Each year, Steward produces an Annual Home Report, a formal account of the home's condition and care. When you sell, the Transfer Pack is ready: proof that the home was looked after.
You're preparing to sell. The buyer's solicitors ask for evidence of boiler maintenance and roof repairs. Your Transfer Pack is already compiled: five years of service records, the flat-roof survey and sign-off, and the HoWA Score history. The sale proceeds without delay.
HoWA prepares evidence and prefills your details for renewal. It does not give insurance advice or arrange cover.
The HoWA Score
One number for a home well kept.
Steward adds the intelligence layer above the record: it reads what is happening and tells you what matters, before it costs you. The Score isn't a badge, it's a live reading, with the drivers behind it, so you always know what it means and what to do next.
Good
Score drivers
- Maintenance record96
- Risk register91
- Renewal readiness78
- Fabric & structure88
- Documentation82
- 01
Remembers
Every entry compounds the record. Each service, photograph and certificate becomes part of a timeline Steward reads against when something changes.
- 02
Interprets
Not raw data, contextualised intelligence. A gas reading means one thing alone. Against the boiler's history and the weather, it means something else entirely.
- 03
Warns
Steward surfaces only what matters, when it matters. Not notifications for their own sake, but a quiet signal that something needs attention, with the context to act.
- 04
Proves
When it matters most, at renewal, at sale, in dispute, the record is already compiled. Steward keeps the proof to a standard that speaks for itself.
What Steward pays for
The home protected. The record ready.
The average emergency boiler repair costs £300 to £600. A roof survey, prompted by a missed maintenance cycle, runs to £800 to £2,000. A sale that falls through or negotiates down on condition evidence costs far more. Steward doesn't promise to prevent every problem. But it watches for the ones that were preventable.
How Steward compares
What the upgrade adds.
| Housekeeper | Steward Most complete | |
|---|---|---|
| Living Record & Task Centre | ||
| Assistant Diagnostic | Full | Full |
| 10% off House Services | ||
| Priority Booking | ||
| The Hearth | ||
| HoWA Score | — | |
| Risk Register | — | |
| Predictive Maintenance | — | |
| Sensor Interpretation | — | |
| Annual Home Report | — | |
| Home Transfer Pack | — | |
| Insurance Readiness Pack | — | |
| Priority Support Channel | — | |
| Managed Stewardship (bespoke) | — | By application |
| Price | £16.99/mo | £29.99/mo |
Upgrading from Housekeeper always preserves your existing home record.
Everything in Steward
The complete tier.
Steward is HoWA at its most complete: the record, the intelligence and the evidence, working together to keep a home protected before failure, not after.
The intelligence layer
- The HoWA Score, with full drivers and a risk register
- Proactive protection prompts before failure
- Predictive maintenance and anomaly alerts
- Sensor and smart-meter interpretation where connected
The evidence layer
- Evidence packs and the Annual Home Report
- Transfer Pack foundations for when you sell
- Insurance readiness, evidence not advice
Everything in Housekeeper, included
- Full Living Record, Task Centre, Document Logbook
- 10% off all House services
- Priority booking across House and partners
- Full Hearth magazine access
- Priority HoWA support channel
A record kept to a standard
Home, spaces, assets, events.
One structured record of everything that makes up your home, and everything done to it. Organised by the home itself, not by date, or by service provider, but by the physical thing that was affected.
Every space has its own history. Every asset its own log. Every event its own evidence. The result is a record that speaks to a buyer, a surveyor, an insurer or a tradesperson without translation.
The proof a home was cared for, ready to pass on.
Managed Stewardship · the layer beyond the record
For a home that asks a lot of you.
Beyond the Steward tier, for larger homes, estates and complex households where a digital record is not enough. A named person. Human coordination. Contractor management. Oversight that knows the home as well as you do.
Managed Stewardship is offered by application. Each home is reviewed personally. There is no queue, no template, and no obligation. We reply in person, usually within a few days.
- 01ApplyTell us about your home.
- 02We reviewEvery application, read personally.
- 03We're in touchA reply in person, usually within a few days.
Managed Stewardship enquiry
Tell us about your home.
For larger homes and estates that need human coordination. We review each enquiry personally. There is no queue, and no obligation.
Stewardship, by the House of Willow Alexander.